Refund and Exchange Policy

Refund and Exchange Policy

Wheeling Around The Globe Travels (Also Doing Business As) Wheeling Around The Globe LLC is committed to providing exceptional travel experiences. To ensure transparency and clarity, we have outlined our refund and exchange policy below. Please read carefully before booking with us.

General Terms

  1. Approval Requirement:
  • All refunds and exchanges are subject to prior approval by Wheeling Around The Globe Travels (Also Doing Business As) Wheeling Around The Globe LLC, and vendors must also approve refunds or changes to reservations.
  • Requests must be submitted in writing via email or through our official customer support channels.
  1. Travel Insurance:
  • Travel insurance is optional and must be purchased separately.
  • Refunds and exchanges will not be processed without valid proof of travel insurance.
  • If you choose to waive or decline travel insurance, you are responsible for the full price of the booking, and a refund may not be acceptable.
  1. Processing Timeline:
  • Refund and exchange requests will be reviewed within 10 business days of receipt.
  • Approved refunds will be processed within 14 business days.

Refund Policy

  1. Non-Refundable Deposits:
  • Certain bookings may require a non-refundable deposit. These deposits are clearly outlined at the time of booking and are not eligible for a refund under any circumstances.
  1. Refund Eligibility:
  • Refunds are only available for cancellations made within the terms and conditions specified in your booking agreement.
  • Late cancellations, no-shows, or cancellations outside the eligible timeframe will not be refunded.
  1. Administrative Fees:
  • Approved refunds are subject to an administrative fee of up to 10% of the booking cost or a flat fee of $50, whichever is higher.

Exchange Policy

  1. Change Requests:
  • Exchanges, including itinerary changes, date modifications, or participant substitutions, must be requested at least 14 days prior to the departure date.
  1. Exchange Fees:
  • Approved exchanges are subject to an administrative fee, which varies based on the nature of the request.
  • Additional costs incurred due to price differences between the original and new booking will be charged.
  1. Limitations:
  • Certain bookings, including promotional offers and discounted packages, may not be eligible for exchanges.
  • Availability for exchanges depends on supplier and partner policies.

Force Majeure

In cases of unforeseen circumstances, such as natural disasters, pandemics, or government restrictions, Wheeling Around The Globe Travels (Also Doing Business As) Wheeling Around The Globe LLC will work with clients to provide alternative solutions. Refunds or exchanges in such situations will be determined on a case-by-case basis and may be subject to supplier terms.

Privacy Policy

Wheeling Around The Globe Travels (Also Doing Business As) Wheeling Around The Globe LLC values your privacy and is committed to protecting your personal information.

  1. Data Collection & Usage:
  • We collect personal data necessary for booking, customer support, and improving our services.
  • Your information will not be shared with third parties except as required for booking purposes.
  1. Security Measures:
  • We employ industry-standard security measures to protect your data from unauthorized access.
  1. Customer Rights:
  • You may request access to, correction of, or deletion of your personal data by contacting us.

Operational Policy

As a travel agency, Wheeling Around The Globe Travels (Also Doing Business As) Wheeling Around The Globe LLC operates in compliance with industry regulations and ethical standards.

  1. Booking Responsibility:
  • We act as an intermediary between travelers and vendors, ensuring seamless travel experiences.
  1. Vendor Agreements:
  • All services provided are subject to vendor terms and availability.
  1. Customer Service Commitment:
  • We strive to provide responsive customer support and accurate travel information.

10DLC Policy for Virtual Phone Number

To comply with carrier regulations regarding business messaging, Wheeling Around The Globe Travels (Also Doing Business As) Wheeling Around The Globe LLC adheres to the 10DLC policy for virtual phone numbers.

  1. Registration Compliance:
  • All business messaging through our virtual phone number is registered under the 10DLC system for compliance with carrier requirements.
  1. Message Consent:
  • Customers must opt-in to receive text messages from our virtual phone number.
  • Utilizing text messages means you opt in to our policy.
  1. Message Transparency:
  • Marketing and transactional messages will clearly state the sender's identity and purpose.

Contact Information

For refund or exchange requests, privacy concerns, or general inquiries, please contact our customer support team:

By booking with Wheeling Around The Globe Travels (Also Doing Business As) Wheeling Around The Globe LLC, you agree to the terms and conditions of this refund and exchange policy, privacy policy, operational policy, and 10DLC compliance policy. Thank you for choosing us for your travel adventures!

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